Privacy Policy

1. Introduction

tekka buzz ("Platform", "we", "our") operates an online gaming and betting service for users in Bangladesh. This Privacy Policy ("Policy") describes what types of information are collected when you use the tekka buzz platform, how that information is processed, and what steps we take to protect your privacy.

By registering an account, making a deposit, or using any service through our website or mobile application, you are considered to have accepted the terms of this Policy. This Policy supplements the Terms and Conditions and both documents should be read together.

This Policy applies only to tekka buzz's own platform. Third-party websites or services have their own privacy policies, and responsibility for those rests entirely with those parties.

2. Types of Information Collected

tekka buzz may collect the following categories of information:

2.1 Identity Information

• Full name, date of birth, and gender
• National ID card or passport details (for identity verification)
• Address and country

2.2 Contact Information

• Email address
• Mobile number
• Preferred language of communication

2.3 Financial Information

• bKash, Nagad, or Rocket account numbers (for transactions — full numbers are not stored)
• Deposit and withdrawal history
• Account balance and transaction records

2.4 Platform Usage Information

• Game play history, bet amounts, and results
• Login time, session length, and type of device used
• Browsing activity on the platform and preferred categories

2.5 Technical Information

• IP address and approximate location
• Browser type and version, operating system
• Device identifier

3. How Information Is Collected

tekka buzz collects information in the following ways:

3.1 Information Provided Directly

Information collected directly includes the form you fill out when registering an account, the details you provide when contacting the support team via live chat or email, and the documents you submit for identity verification.

3.2 Automatically Collected Information

When you visit the platform or use the application, certain information is automatically recorded through cookies, web beacons, and similar technologies. This includes page visit patterns, session data, and device-related information.

3.3 From Payment Processors

When a transaction is completed through bKash, Nagad, or Rocket, transaction confirmation and related limited information may be received from the relevant payment service provider.

4. Purposes of Using Information

The collected information is used for the following purposes:

4.1 Account Management and Verification

Information is used to confirm your identity, keep your account secure, and for OTP and other security verification steps.

4.2 Service Delivery and Improvement

Information is used to personalise the gaming experience, provide bonuses and promotions, and improve the platform's performance.

4.3 Processing Financial Transactions

Financial information is essential for receiving deposits, processing withdrawals, and maintaining transaction records.

4.4 Ensuring Responsible Gaming

By monitoring gaming patterns, necessary alerts or limits are applied in line with the responsible gaming guidelines.

4.5 Customer Support

Your account and transaction information is used when providing 24/7 live chat and email support, so that issues can be resolved quickly.

4.6 Security and Fraud Prevention

Information is analysed to detect suspicious activity, prevent unauthorised access, and maintain the overall security of the platform. This is carried out through SSL encryption and other technical security measures.

5. Information Storage and Security

tekka buzz takes industry-standard technical and administrative measures to keep your information secure. These include:

• Keeping data transmission secure through SSL (Secure Sockets Layer) encryption
• Storing sensitive information (such as passwords) in hashed form — never in plain readable form
• Server access controls and regular security reviews
• Staff training on data protection and following a minimum-access policy

However, no method of storing or transmitting information over the internet is 100% secure. Although tekka buzz strives to ensure the highest level of protection, absolute security cannot be guaranteed.

6. Sharing Information with Third Parties

tekka buzz does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

6.1 Service Providers

Necessary information may be shared with contracted third parties for payment processing (bKash, Nagad, Rocket), technical infrastructure, game software providers, and customer service support. These parties may only use the information for the specific service they provide.

6.2 Legal Obligations

Information may be disclosed when required to comply with a court order, a lawful request from a government authority, or applicable law.

6.3 Fraud Prevention

Information may be shared with relevant authorities to prevent or investigate fraudulent activity.

6.4 Business Changes

If there is a change to tekka buzz's business structure (such as a merger or acquisition), user information may be transferred to the new operating entity. Advance notice will be given in such cases.

7. Cookies and Tracking Technologies

The tekka buzz platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the platform's functionality and user experience.

7.1 Essential Cookies

These cookies are necessary to maintain login sessions and ensure security. Disabling them may disrupt the platform's core functionality.

7.2 Functional Cookies

These cookies are used to remember your preferred language, payment method, and other settings.

7.3 Analytical Cookies

These cookies are used to understand how the platform is used and to collect anonymous statistics for improving the service.

Cookies can be controlled or deleted through your browser settings. However, disabling certain cookies may limit some features of the platform.

8. Protection of Minors

tekka buzz does not knowingly collect information from minors. This platform is for individuals aged 21 or over only. An age verification process is followed during account registration.

If a minor has inadvertently created an account and their information has been collected, upon becoming aware of this we will immediately close that account and delete the related information.

9. User Rights

You have the following rights regarding your personal information:

9.1 Right to Access

You can find out what information tekka buzz holds about you and how it is being used. This information can be obtained by logging into your account or by contacting the support team.

9.2 Right to Rectification

You can request that incorrect or incomplete information be corrected. Most information can be updated directly from account settings.

9.3 Right to Erasure

In certain circumstances you can request that your information be deleted, unless it is required to be retained for legal or regulatory reasons.

9.4 Right to Object to Processing

You can object to the use of your information for specific purposes (such as marketing communications) and withdraw that consent.

To exercise these rights, contact our support team. We will respond within a reasonable time.

10. Data Retention Period

Your information is retained for the entire duration of an active account and for a specified period after the account is closed. The retention period varies depending on the type and purpose of the information:

• Identity and financial transaction information: at least five years after account closure, unless a legal requirement demands longer retention
• Gaming history: up to three years after account closure
• Technical logs: typically six to twelve months
• Support communication records: up to two years after the issue is resolved

Once the retention period ends, information is securely deleted or anonymised.

11. Policy Changes

tekka buzz reserves the right to update this Privacy Policy at any time. When changes are made, this page will be updated and the "Last Updated" date will change.

For significant changes, a notification will be sent to the registered email address or displayed when accessing the platform. Continued use of the platform after a change is considered acceptance of the updated policy.

For more details about this Policy and the terms of using the platform, see our Frequently Asked Questions (FAQ) section.

12. Contact

If you have any questions, concerns, or requests about this privacy policy, contact the tekka buzz support team through the following: